Privacy Policy

Who operates this site

Still Here Daily is operated by Locked in Family Support LLC. Privacy questions and requests may be sent to support@lockedinfamilysupport.com.

Adult accounts and children

Accounts are intended for adults age 18 or older. The Kids & Teens feature is designed for an adult parent, caregiver, or trusted adult to use with a child or teen; it is not an account service directed to children under 13. Children should not create accounts or submit personal information. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

What we collect

We may collect information you submit or create through forms and accounts, including name, email address, account creation date, membership status, feedback, preferences, saved cards, recent cards, connection follow-up notes, and Around Home settings. Wellness-path completion and reflections remain in that browser’s local storage and are not synchronized to your account. We may also collect technical and usage information such as IP address, browser or device information, timestamps, page views, internal and outbound link clicks, selected categories and options, card-generation events, copy-button use, saved-card actions, checkout starts, successful upgrades, login activity, session counts, and generation or reliability errors.

Do not submit private legal strategy, medical information, facility or case details, financial-account details, inmate identification numbers, passwords, or other sensitive information.

How we use information

We use information to provide and secure accounts, operate memberships and card features, synchronize preferences and saved items, reduce repeated stories, send transactional account and membership emails, respond to support or feedback, prevent abuse, troubleshoot reliability, understand feature use, and comply with legal obligations.

Generated cards and analytics

We do not store the generated card message itself in product analytics. A card may be stored when you place it in Recent or Saved so it can sync across your devices and help prevent repetition. When you report a card issue, the reported card text, issue reason, optional note, account email, and technical identifiers are stored and sent to support so the problem can be reviewed. Anonymous visitors may be counted in overall page and click totals; account-level reports are limited to signed-in activity.

Cookies, local storage, and similar technology

The site and its service providers may use cookies, browser local storage, session information, and similar technology for sign-in, security, preferences, saved items, translation, analytics, checkout, and service reliability. Blocking these technologies may prevent account, payment, saved-card, or preference features from working correctly.

Operational reports and emails

Still Here Daily may send account-confirmation, welcome, upgrade, billing-support, and other transactional emails. Locked in Family Support LLC may receive operational notices when an account is created or upgraded and private reports summarizing website and product use. These reports are used to operate and improve the service.

Accounts and payments

Account access is handled through Netlify Identity. Website subscription payments are processed by Stripe; native iPhone/iPad subscriptions are processed by Apple; and native Android subscriptions are processed by Google Play. Still Here Daily does not receive or store your full payment-card number. To determine Full Access status across devices, our secure backend may store limited subscription metadata such as store source, product identifier, transaction or purchase-token identifier, status, expiration or grace-period dates, and last verification time in a protected transactional database. Use a unique password and sign out when using a shared device.

Saved cards and account synchronization

When you are signed in, recent cards, saved cards, preferences, connection follow-up notes, and recently shown story identifiers may be stored with your account so they remain available across devices and reduce repeated content. Wellness-path reflections and progress stay in the local browser and are not included in account synchronization. The browser may also keep a local backup. Anyone using the same browser profile may be able to see locally stored content, so sign out and clear browser storage before leaving a shared or public device.

How information is shared

We may share information with service providers that help us host, authenticate, store data, process payments, send transactional email, translate pages, measure use, secure the service, or provide news and sports information. We may also disclose information when required by law, to protect users or the service, or in connection with a business transfer. We do not sell personal information for money.

Third-party services and links

The service may use Netlify for hosting, identity, functions, storage, analytics, and deployment; a managed PostgreSQL provider for the native entitlement ledger; Stripe for website payments; Apple for App Store purchases; Google Play for Android purchases; an authenticated email provider such as Resend or SendGrid for transactional messages; Google Translate for optional page translation; and public or permitted data providers for news and sports. External links and providers operate under their own privacy and security practices.

Storage, security, and retention

Information may be stored in protected server-side systems and browser storage. Access to private operational data is limited to authorized owner or administrator accounts and relevant service providers. We use reasonable safeguards, but no website or transmission method can guarantee absolute security. Information may be retained as reasonably needed to provide the service, prevent abuse, resolve disputes, analyze trends, maintain accounting records, and meet legal obligations.

Your choices and requests

You can update common preferences in your account, manage website billing through the Stripe billing portal, manage native subscriptions through the Apple App Store or Google Play, and clear browser-stored data through your browser. You may permanently delete your Still Here Daily account through the in-app and web Account & Privacy / Delete Account flow at /account-deletion.html. That flow cancels any active website subscription billed through Stripe, removes the Identity account, and deletes or de-identifies associated app data. Deleting a Still Here Daily account does not automatically cancel an Apple App Store or Google Play subscription; cancel any native-store subscription through the applicable store before deleting the account to prevent future store renewals. You may also contact support@lockedinfamilysupport.com to request access to or correction of account-related information. We may need to keep limited payment, security, fraud-prevention, dispute, tax, or legal records where retention is required.

Changes to this policy

We may update this policy as the service changes. The effective date above identifies the current version.